Questions, answered

It's an AI receptionist for small businesses across Nashville and Middle Tennessee. It answers your phone in English and Spanish, handles common questions, and emails you about every call that needs you — so the customers who ring after you've clocked out don't land in voicemail. Most owners start on Safety Net: $99 a month plus a one-time $149 setup. It answers every call, or just the ones you can't pick up.

It's an AI receptionist — not a call center. It picks up instantly with no hold music and no queue, and it's set up and supported locally by us, right here in Middle Tennessee.

Yes. It's upfront about being a virtual assistant, and it lets callers know when a call is being recorded. There's no pretending to be a person — most callers just care that someone helpful picked up.

Absolutely. Call our demo line at (615) 583-8217 to test an example AI receptionist live — it answers, takes a message, and reads it back. Takes about a minute.

Yes — that's the whole point of a custom build. You choose the name callers hear, a male or female voice, and the exact greeting it opens with. We tune the wording and tone to how your business actually talks, so it sounds like your front desk and not a stock persona with your name pasted on. Change your mind later and it's a normal change request.

Yes — you can read our Terms of Service and Privacy Policy anytime; they're also linked at the bottom of every page.

No. You keep the number you already give out. Your AI receptionist gets its own line, and we point your existing number to it with call forwarding — nothing on your trucks, cards, or Google listing has to change.

No — we never port numbers and we're not your phone company. You keep your existing number with your existing carrier, and you simply forward your line to the number we assign your receptionist. Your carrier relationship, your bill, and your number stay exactly where they are. If you'd rather have a brand-new separate business number as well, we can set one up, but that's quoted as its own one-time setup — it isn't part of a monthly plan.

Yes — that's a common way to set it up. Calls ring your office or cell first and only roll to the AI when the line is busy, nobody picks up after a few rings, or you're closed. You keep answering the calls you want; the AI catches the ones that would have gone to voicemail.

Yes. It can pick up every call, handle the routine questions and booking, and pass a call to you or the right person when it genuinely needs a human — either because your rules say so or because the caller asks. Live transfers during business hours are part of the Front Desk plan and up.

No. Transfers and callbacks go through your business line, so the caller only ever sees your main business number — never your personal cell. Your cell stays private.

You don't have to. It can run message-only: the AI answers, captures who called and why, and emails you the summary — no live transfer and no number shared. You call back on your own time. That's exactly how Safety Net works.

Yes — on Front Desk and up, it can route by name or reason, so new customers reach you and billing questions reach the office. Calls land with the right person the first time.

No. It works with the phone number and carrier you already have. There's nothing to install and no new hardware to buy.

No. It holds a natural back-and-forth, uses your business name, and answers in plain language — no 'press 1 for hours' phone tree, and it never puts anyone on hold.

It won't make things up. If a question is outside what it's been set up to handle, it takes a message or offers to have you follow up, and flags it in your summary so you can tighten it up over time.

Live calendar booking starts on Front Desk — there it checks your availability and schedules customers straight in. On Safety Net and Answer it takes the booking request as a message and emails it to you, and you confirm on your own time. Calendar and app connections through Zapier (2,000+ apps) are available from the Answer plan up.

Yes — every plan is bilingual. It answers calls, books appointments, and handles questions in both English and Spanish, so Spanish-speaking callers get the same smooth experience.

Yes. It never gives a busy signal and never puts anyone in a queue — if three people call at the same time, all three get answered.

An email for every call that needs you — urgent calls, callbacks, messages and anything that went wrong — with who called, what they needed and the best number to reach them. Every call is in your dashboard too. Prefer an email for every call, or a daily summary, if you'd rather? Just ask. On Safety Net and Answer the email is the only alert, with no SMS; Front Desk and up add a text message as well.

Yes. Every plan comes with your own online call dashboard. Open it on your phone and see every call, which ones came in after hours, anything flagged urgent, and how many minutes you've used this month. Tap a call for the summary, the full transcript and the recording. On the Healthcare plan, transcripts and recordings stay on the HIPAA platform.

On our Healthcare plan, yes. That's a separate tier built for practices: we sign a Business Associate Agreement (BAA) before a single call comes in, and the voice platform underneath is HIPAA-compliant and SOC 2 Type II certified, with configurable data retention and secure, access-restricted recordings.

No. Safety Net and Answer are standard business plans with no BAA — they are not HIPAA plans, and you shouldn't run a medical or dental practice on them. If your calls touch patient information, you need the Healthcare tier. We'd rather turn the work away than put you on the cheap plan and leave you exposed.

Most owners start on Safety Net — $99 a month plus a one-time $149 setup. It answers every call or just the ones you can't pick up, your choice, with 300 minutes (about 10 calls a day) and an email for every call that needs you. All five plans are published on our pricing page, up to a full 24/7 front desk and a HIPAA-Ready option. No waiting and no 'call for a quote.'

You pay for connected talk time only — never ring time or hold time. Time is rounded to the nearest 15 seconds, and there's no charge for calls under 15 seconds, spam and robocalls, or our own test calls.

Overage is a flat $0.25/min on every standard plan, and we never move you to a pricier plan on our own. There's a 10% grace band first, plus alerts at 80% and 100% so there are no surprises.

You turn off call forwarding and your calls ring your own phone again, exactly as they did before. You keep your number — it was always yours, we never ported it, and there's nothing to transfer back. We shut the receptionist down, and on request delete your call records. No hostage-taking and no exit fee.

There's a 90-day initial term, then it's month-to-month with 30 days' notice to cancel. If it isn't working right in the first month and we can't fix it, we cancel and refund your first month — our 30-day assurance.

Setup is quick — usually just a few days once we have your details. We do the setup for you and tune it to how your business talks, books, and answers questions.

The basics about your business — your hours, services, common questions, and how you want calls handled. A quick call or an AI Ops Audit is usually enough to get it built.

Yes. Every plan includes a set number of change requests each month, and we'll always quote anything larger before doing the work.

We're built for Nashville and Middle Tennessee — Mt. Juliet, Hendersonville, Gallatin, Lebanon, Smyrna, Murfreesboro, and the surrounding towns. Not sure if you're covered? Just ask.